Buyer's Guide

🛒 Buyer's Guide

New to DeToyz? Here’s a simple guide to help you get started — from browsing products to placing an order. If you still have questions after reading this, feel free to check our FAQs or contact us directly.

1. Browsing & Finding What You Need

Our store is organized into categories like Gunpla, LEGO, Tools & Paints, and Preorders. You can use the menu or search bar to explore by product type, scale, or brand.

We also highlight products using seasonal homepage tabs and hashtags — like:

  • #underRM50 for budget picks
  • #startertools for beginner-friendly gear

These hashtags change from time to time, so if you don’t see them, just use the search bar or message us — we’ll help you find what you need.

2. Product Availability

We only display items that are currently in stock or open for preorder. If something is marked as Sold Out, you may follow our official FB page for future restock info.

Preorder items will include ETA (estimated arrival time) in the product page. All preorder items may require a deposit or full payment — refer to our Preorder Terms for details.

3. How to Order

Just add your items to cart and head to checkout. You can choose to order as a guest, or create an account to:

  • Track your order status
  • Earn points via DeToyz Rewards
  • Save your address for future use

If you need help or want to double-check something before payment, feel free to message us.

4. Payment Methods

We accept the following:

  • FPX Online Banking (Malaysia)
  • TnG, Boost, GrabPay
  • Credit / Debit Card (Visa, Mastercard)
  • PayPal (for international customers)
  • Bank Transfer or Cash (for in-store pickup)

Full payment is required for Ready Stock items. For Preorders, please follow the specific payment instructions on the product page.

5. Shipping & Pickup

We offer both delivery and self-collection:

  • 🇲🇾 Malaysia: J&T Express courier shipping
  • 🌏 International: DHL Express or Pos Malaysia Air Parcel (fee quoted after order — see FAQs)
  • 🏪 Self-pickup at our store in Seremban — just choose “Pickup in store” at checkout

6. Returns & Cancellations

We do not accept change-of-mind returns. If you receive a wrong or defective item, please contact us within 3 days.

Orders can only be cancelled before payment. Once paid, cancellations are no longer accepted unless we made a mistake.

7. Still Unsure?

We know it can feel overwhelming at first. Just reach out to us — we’re always happy to guide you, whether you're choosing your first kit or picking tools for a new project.

Thanks for shopping with DeToyz — let’s build something cool together.